Shipping policy

The Pet Shop Boyz offer FREE Shipping on any online order over the value of $99

For orders under $99 in total incur a $17 charge

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HANDLING TIMES FOR CHILLED / FROZEN PRODUCTS

Orders for Somerford Raw & Natural Pet Foods or Products that require Refrigeration or Frozen Delivery are ONLY Shipped TUES & THURS of each week (Public Holidays Excluded) this is due to the fact these products are shipped cold & delivered by courier to your door.

WA & SA Orders Can only be Dispatched on Tuesday of Each Week.

Orders received by 8am Monday will be shipped out Tuesday of each week

Orders received by 8am Wednesday will be shipped out Thursday of each week (excluding WA & SA)

Most Deliveries are received within 5 to 7 days from Shipping depending on delivery zones.

Orders for products that Do Not require refrigeration are shipped Monday to Friday of each week (Public Holidays Excluded) 

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What areas do we deliver Somerford Raw & Natural to?

Areas covered are Newcastle, Central Coast, Sydney, Wollongong, Melbourne, Canberra, Port Macquarie, Coffs Harbour, Gold Coast, Brisbane & Cairns and most places in between.

Most Coastal Areas from Melbourne to Brisbane & Sunshine Coast & Now & Perth Metro and Adelaide !

If you’re not sure if you are in our delivery area check this link

https://petshopboyz.com.au/pages/shipping-deliveries-returns

Or feel free to call us on 0249 600 708 and we will try and make it possible for your pet to have the benefits of Somerford Raw & Natural.

DELIVERIES CAN NOT BE MADE TO PO BOX ADDRESSES

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Do I need to be home for my delivery?

No Somerford Raw & Natural Packs are delivered cold to your door via refrigerated delivery service.

Our Couriers will leave the box at your front door where possible. So it is not necessary for anyone to be home at the time of delivery.

If there is no access to your property or no safe place for the courier to leave your delivery, a card will be left in your letter box with options to rearrange delivery or pick up from the courier depot.

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PRODUCT RETURNS

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged or unusable condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods. 
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

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CHANGE OF MIND

We do offer refunds or returns due to change of mind.